How much does shipping cost?
We offer a flat rate shipping fee for all orders to the above-listed countries. The shipping rate is the same for all destinations. The exact cost will be calculated at checkout.
How long will it take for my order to arrive?
What if my order is lost or damaged in transit?
Your order is fully insured during shipping. In the rare event that your package is lost or damaged, please contact our customer support team at skihem.fi@gmail.com. We will resolve the issue by sending a replacement or offering a refund, depending on the situation.
Are there any customs fees or import taxes?
All prices on our website are in Euro (EUR €), Customs fees, import taxes, and duties may apply upon arrival in your country. These charges are determined by your local customs office and are the responsibility of the customer to pay.
We are not responsible for any delays caused by customs processing in your country. For more details, please check with your local customs office.
Please note that we do not offer free returns. Customers are responsible for return shipping costs.
What should I do if there are extended delays?
If you experience any significant delays, please contact us, and we will do our best to assist you. We cannot control delays caused by external factors like customs, but we are here to support you in any way we can.
The following payment methods are accepted on our website:
Card and Digital Wallet Payments
Visa
Mastercard
Apple Pay
Google Pay
PayPal
Online Bank Payments
Pohjolan Osuuspankki
Nordea
Danske Bank
POP Pankki
Oma Säästöpankki (OmaSp)
Aktia
Ålandsbanken
Säästöpankki
All payments are processed through secure and encrypted payment service providers. We reserve the right to modify the available payment methods at any time.
What if my order is delayed?
While we strive to ensure that all orders arrive on time, delivery times may vary due to factors outside of our control, such as customs processing, weather conditions, or postal delays. Unfortunately, we cannot offer refunds for delays in shipping.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying
Maksupalvelutarjoaja
Maksunvälityspalvelun toteuttajana ja maksupalveluntarjoajana toimii Paytrail Oyj (2122839-7) yhteistyössä suomalaisten pankkien ja luottolaitosten kanssa. Paytrail Oyj näkyy maksun saajana tiliotteella tai korttilaskulla ja välittää maksun kauppiaalle. Paytrail Oyj:llä on maksulaitoksen toimilupa. Reklamaatiotapauksissa pyydämme ottamaan ensisijaisesti yhteyttä tuotteen toimittajaan.
Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Puhelin: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta
Betalningsförmedlare
Betalningsförmedlingstjänsten utförs av Paytrail Oyj (2122839-7) i samarbete med banker och kreditinstitut. Paytrail Oyj syns som mottagare i kontoutdraget eller korträkningen och förmedlar betalningen till köpmannen. Paytrail Oyj har verksamhetstillstånd för betalningsinstitut. Vid klagomål ber vi er i första hand kontakta nätbutiken.
Paytrail Oyj
FO-nummer: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telefon: 0207 181830
paytrail.com/kuluttaja/information-om-betalning